Legal

Solberra refunds

Everything sold on Solberra is digital: photographs and video you can view, download and keep. Because of that, here is exactly how refunds work.

Asking for a refund

Reply to your receipt email within 14 days of your purchase, and tell us which purchase and why. You can also write to hello@solberra.com. We refund when:

• you could not access what you bought and we could not fix it;
• the album or items were not what the creator described;
• you bought the same thing twice, or were charged by mistake.

We may refund in other cases at our discretion. We do not refund because you changed your mind after downloading.

What a refund does

• A full refund returns the whole price to your original payment method and ends your access to what you bought. Links you received stop working.
• A partial refund returns part of the price and keeps your access.
• Refunds reach your card or account within 5 to 10 business days, depending on your bank.

You are never charged twice

If you try to buy an item you already own from the same album, it is not added to the purchase. If a purchase does include something you already own, we refund that part automatically within a minute and tell you by email.

Tips

A tip you add at checkout goes to the creator. Tips follow the same rules as the purchase they were added to.

Payment disputes

If you dispute a charge with your card issuer instead of asking us, we will respond to the dispute with our records. Please contact us first: it is faster, and it does not put your access at risk while the dispute is open.

Creators

When we refund a buyer in full, the refunded amount is recovered from your balance or future payouts, and the platform fee on that sale is returned to you. A partial refund is recovered in the same proportion. Your Finances page shows every refund and what it did to your net.

Questions: hello@solberra.com. Gavry LLC is the merchant of record for every sale on Solberra; see our Terms of Service.